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Privacy Policy

At FashionSprout, we value a fun and safe shopping community. We know you care about your privacy, too, so we provide settings that allow you to control how certain information is used on FashionSprout. This privacy policy explains our privacy practices for FashionSprout.com and services provided by FashionSprout, Inc. 

Information Collected or Received

FashionSprout will not sell or disclose your name, email address or other personal information to third parties without your explicit consent, except as specified in this policy.

As an FashionSprout member you are required to provide a valid email address at registration and choose a username or alias that may represent your identity on FashionSprout.

Depending on which services you choose to use, FashionSprout may require additional information, such as a shop name, billing information (including billing address, phone number, credit card information), a mobile telephone number, a physical mailing address, and/or payment information.

You may optionally choose to provide your full name, birthday and gender to be publicly displayed in connection to your account and activity.

Your username, FashionSprout ID or alias is publicly displayed and connected to your FashionSprout activity. Other people may see your date joined, feedback, location, ratings, profile information, items listed for sale, shop pages, sold item listings, and comments in community spaces.

FashionSprout automatically receives and records some information from your browser when you visit the site, such as your IP address, cookies and data about which pages you visit on the site through the use of log files provided by our third-party tracking-utility partners. This information helps us analyze and understand how the site works for members and visitors.

Some members or visitors may connect to or register an FashionSprout account using an external third-party application, such as Facebook, or an app developed using the FashionSprout API. FashionSprout may receive some data from those connected third-party applications. Connecting your FashionSprout account to third-party applications or services is optional, and when you connect your account to an external app, you will be given the opportunity to grant permission. You can revoke your permission under your FashionSprout Account settings.

FashionSprout uses the information described in this policy to provide and improve our services and products, for billing, for identification and authentication purposes, to contact members or interested parties, and for general research and aggregate reporting.  

FashionSprouts require all account owners to be at least 18 years of age (or have the permission and supervision of a responsible parent or legal guardian), therefore, this policy does not discuss use of our site or services by minors.

Choice & Control

We know members of our community value having control over their own information, and therefore FashionSprout gives you the choice of providing, editing or removing certain information, as well as choice over how we contact you.

You may change or correct your FashionSprout account information (except your username) at any time. You may remove certain optional information you no longer wish to be publicly visible, such as your full name.

For various reasons, FashionSprout may contact you about our services or your activity. Some of these messages are required, service-related messages for members. Other messages are not required, and you can control which optional messages you choose to receive by changing your settings in your account. Learn more in the Messages from FashionSprout section of this policy.

If you have optionally connected your account to an external, third-party application, such as Facebook, or an app developed using the FashionSprout API, you can remove permission for the app by changing your account settings.

If you no longer wish to use FashionSprouts services or receive service-related messages, then you may close your account.


FashionSprout offers a contact-importer feature to help you identify people you know on FashionSprout and invite others to join. You may connect directly with your email service provider to import your contacts to FashionSprout; we do not retain the login information for your email service. You may be able to search for people you know by email address or phone number on the site or by connecting to your mobile phone's contact list via a mobile application. Finding your friends on FashionSprout helps you connect with them in community features like FashionSprout Circles. When you add contacts to your FashionSprout Circle, they will automatically receive an email notification (unless a member has opted-out of receiving this type of email). If you do not want your contacts to be able to find you on FashionSprout through your email address or phone number, you may opt-out through account settings. If you do not wish to be located on FashionSprout via your full name, you may remove your name from your public account information. It is not possible to opt-out of being found via your username.

Messages from FashionSprout

On occasion, FashionSprout will send you messages. The default, required form of communication is email. If you sign up for SMS notifications, FashionSprout may also contact you by text message when applicable. In some situations, FashionSprout may send you physical mail;

Some messages from FashionSprout are service-related and required for members. Examples of service-related messages include, but are not limited to: a welcome/confirmation email when you register your account, notification of an order, or correspondence with FashionSprouts support team. These messages are not promotional in nature. You may not opt-out of receiving service-related messages from FashionSprout, unless you close your account.

As a member, FashionSprout may also send you messages related to certain features on the site or your activity. FashionSprout may also send you news or updates about changes to our site or services. By default, members will receive these messages via email, but you may choose to opt-out of getting certain emails under your account settings.

FashionSprout offers optional email newsletters. You must opt-in or subscribe to begin receiving newsletters, and subscription is available to both members and non-members. Members may subscribe or unsubscribe from optional newsletters under your account settings or by following the instructions contained in the newsletter emails. Non-members may subscribe by providing an email address, which will only be used by FashionSprout for these newsletters. Non-members may unsubscribe from newsletters by following the instructions contained in the newsletter emails.

Members may share with their friends links to FashionSprout using a convenient ?Email? feature on certain pages. If you choose to use this share by email feature, FashionSprout will ask for the information needed to send the message, such as your friend's email address. FashionSprout will then automatically send your friend an email, inviting your friend to visit the site. We won?t use your friend?s email address for any other purpose. Your friend may opt-out of receiving future similar sharing emails from FashionSprout by following the instructions in the email.

A contact-importer feature is available to help you locate and connect with your friends and contacts who may be members of FashionSprout. If someone in your contact list is not already a member, you may invite them to join FashionSprout. You may preview the invitation before FashionSprout generates and sends it. Recipients of invitations may opt out of receiving future invitations by following instructions in the invitation message.

FashionSprout is both a marketplace and a community. We offer several features that allow members to connect and communicate in public or semi-public spaces, such as Forums, Teams, Circles and multimedia chat events. Please use common sense and good judgement when posting in these community spaces or sharing your personal information with others on FashionSprout. Be aware that any personal information you submit there can be read, collected, or used by others, or could be used to send you unsolicited messages. FashionSprout generally does not remove content from community spaces, and your posts may remain public after your account is closed. You are responsible for the personal information you choose to post in community spaces on FashionSprout.

Another FashionSprout member may add you to their FashionSprout Circle to receive updates about your public site activity (like public Treasury lists and public Favorites). You may choose to make certain activities private in your account settings. After a member has added you to their Circle, you have the option to block that member if you do not wish to share your updates with that specific person.

Information Sharing & Disclosure

We want to respect your privacy. FashionSprout will not sell or disclose your name, email address or other personal information to third parties without your explicit consent, except as specified in this policy.

FashionSprout limits access to your personal information to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.

As part of the buying and selling process, FashionSprout will share information between the two members involved in the transaction. You may obtain another FashionSprout member's email address, shipping address, payment information, and/or other information. As described in FashionSprout's privacy policy, you have a limited license to use this information only for FashionSprout-related communications or for FashionSprout-facilitated transactions. FashionSprout has not granted you a license to use the information for unsolicited commercial messages. Without express consent from that person, you must not add any FashionSprout member to your email or physical mailing list.

FashionSprout may release your personal information to a third-party in order comply with a subpoena or other similar legal procedure, or when we believe in good faith that such disclosure is necessary to comply with the law; prevent imminent physical harm or financial loss; or investigate or take action regarding illegal activities, suspected fraud, or violations of FashionSprout's Terms of Service. We may disclose personally identifiable information to parties in compliance with our Copyright and Intellectual Property Policy, as we in our sole discretion believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity. In such events, FashionSprout may disclose name, address, country, phone number, email address and company name.

FashionSprout is affiliated with a variety of businesses and works closely with them. These businesses may offer promotions or sell items or services to you through FashionSprouts services. FashionSprout may also provide services or sell products jointly with affiliated businesses. Due to the nature of our business model, when an affiliated business is associated with your transaction, we may share information that is related to such transaction with that affiliated business. FashionSprout may share aggregated demographic information with business partners.

FashionSprout employs other companies and people to perform tasks on our behalf, and we need to share your information with them to provide products and services to you. Examples include but are not limited to fulfilling orders, handling billing disputes and collections, analyzing data, providing marketing assistance and providing customer service.

In some cases, FashionSprout may choose to buy or sell assets. In these types of transactions, member information is typically one of the business assets that is transferred. FashionSprout will transfer information about you if FashionSprout is acquired by or merged with another company. In this event, FashionSprout will notify you by email or by putting a prominent notice on the site before information about you is transferred and becomes subject to a different privacy policy.

When you a load a page on FashionSprout that has a social plug-in from a third-party site or service, such as a Like or Send button, you are also loading content from that third-party site. That site may request cookies directly from your browser. These interactions are subject to the privacy policy of the third-party site.

We can only speak for ourselves; this policy does not apply to the practices of third parties that FashionSprout does not own or control, or individuals that FashionSprout does not employ or manage. If you provide your information to others on FashionSprout or throughout the Internet, different rules may apply to the use or disclosure of the information you provide to them. FashionSprout does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. FashionSprout is not responsible for the privacy or security practices of other websites on the Internet, even those linked to or from the FashionSprout site. We encourage you to ask questions before you disclose your personal information to others.
Cookies & Tracking Technologies

A cookie is a small data file sent from a web site to your browser that is stored on your computer's hard drive. FashionSprout uses our own cookies for a number of purposes, including to access your information when you sign in; keep track of preferences you specify; display the most appropriate content based on your interests and activity on FashionSprout; estimate and report FashionSprout's total audience size and traffic; conduct research to improve our content and services.

FashionSprout may partner with third-party services who may set cookies to provide features such as analytics. These cookies allow a partner to recognize your computer each time you visit FashionSprout, but do not allow access to personally identifiable information from FashionSprout. FashionSprout does not have access or control over these third-party cookies, and they are not covered by our privacy statement. You can configure your browser's settings to reflect your preference to accept or reject cookies. If you reject all cookies, you will not be able to take full advantage of FashionSprout's services.


The security of your personal information is important to us. Your FashionSprout account information is protected by a password. It is important that you protect against unauthorized access of your account and information by choosing your password carefully, and keeping your password and computer secure by signing out after using our services. FashionSprout encrypts sensitive information (such as credit card number) using secure socket layer technology (SSL). FashionSprout follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once FashionSprout receives it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Data Retention

FashionSprout will retain your information for as long as your account is active or as needed to provide you services.  If you no longer want FashionSprout to use your information to provide you services, you may close your account. FashionSprout will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Privacy Policy Changes

FashionSprout reserves the right to modify this privacy statement at any time, so please review it periodically. We?ll communicate changes by posting a notice on the site. If we make material changes to this policy you will be notified here, by email, or other places FashionSprout deems appropriate.
Contact FashionSprout

For any questions or suggestions contact us.

FashionSprout Kenya Ltd.
Diamond Plaza(Annex) Parklands Third Floor Shop 20
Phone: +254 704 111918
Email: info(at)fashionsprout.co.ke